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 Quality
Policy
Centrepoint
Cleaning Pty. Ltd. are providers of cleaning services to all sectors
of business. The company strives to maintain a consistently
high level cleaning service, which is in conformance with contract,
mandatory, health and environmental requirements.
The staff of Centrepoint Cleaning Pty. Ltd. is aware of the need
for good customer relationships to achieve customer satisfaction.
Quality Commitment
The company shall allocate adequate resources and facilities
to ensure quality of product and service compliance with agreed
specifications and also the comfort and safety of staff.
To ensure Centrepoint Cleaning Pty. Ltd's quality objectives
are achieved and maintained, the company has adopted the following
strategy:-
Implementation of a Quality Management System based on ISO 9002-1994
Quality Systems for Production and Installation.
The monitoring of customer feedback shall be performed to provide
a measure of the effectiveness of the quality policy.
An ongoing evaluation of systems will be performed and the quality
policy refined to achieve a consistently high provision of Quality
service that satisfies the customers changing requirements.
Customer Perspective
Centrepoint Cleaning Pty. Ltd. regards communication with customers
as critical to the effectiveness of the quality system.
Above all else, this organization is committed throughout its
operations to the production of the highest quality service.
We have developed a Quality Policy System which deals with the following
structure:
·
Technical
assistance from our suppliers
·
Work procedures
in accordance with QBE Insurance Policy manuals
·
Inspection and
examination of how to rectify or improve our services within the
cleaning industry and how to avoid re-occurring
problems
·
Design and specification of cleaning process to suit each
site
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