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Quality Assurance

QUALITY POLICY STATEMENT

Centrepoint Cleaning is a sophisticated, state-of-the-art cleaning and facilities management organisation working to the highest quality standard. Its mission is for all staff to work as a team to provide our customers with the best and safest possible service that we can provide.

Centrepoint Cleaning pledges its intention to work with all staff to create the safest and best work practices while consistently meeting customer requirements and expectations, for all mutual benefit.

We intend to meet all negotiated requirements and expectations of each and every customer, and will insist that our staff provide the same high standard.

We will support this commitment through the communication, training and development of our staff to ensure that our company goals and quality objectives are understood, implemented and maintained in accordance with and compliance to ISO 9001:2008

To ensure the achievements of the above objectives, we remain committed to continually improve our services and processes through the establishment of measurable quality objectives with set targets and the collection and analysis of data for these objectives to determine areas for taking preventive actions for improvement.

The Centrepoint Cleaning Quality Management System will be implemented to support all the cleaning operations on behalf of our client. The Quality Manual is considered the quintessential tool in achieving total quality management for projects and will ensure that Centrepoint Cleaning delivers the cleaning services to our client using "the best practice".

Accreditation Certificate AS/NZS ISO 9001:2008

QA Systems Manual table of Contents

Testimonials

"At all times, the tasks have been completed without question. The integrity and honesty of the staff have been excellent. We have no hesitation in recommending Centrepoint for any work for which they are applying."

- Curtain & Co. Services

"Our cleaning contractor of ten years, and provides a service of excellence. Ensures a clean and hygienic workplace... quick to respond, and very constructive in advising us of potential problems in their area of expertise. I am pleased to recommend them for any cleaning contract."

- Mayne Health

"Customer focused and professional at all times. Have demonstrated their ability to effectively clean and maintain our facilities to a high standard, and respond immediately to additional requests. No job is too much for them. Staff are friendly, obliging and go the extra mile to ensure our satisfaction. Since the firm commenced cleaning our facilities, the presentation has improved greatly. I have no hesitation in recommending them."

- City of Darebin