Project Management and Execution
In contract cleaning, as in any service industry, the key to customer satisfaction is careful planning. Our service starts with the use of comprehensive implementation to ensure the smooth transition of the service provided by Centrepoint Cleaning. All new projects involve a high degree of planning by our management staff. We endeavour to identify all issues, responsibilities & risks prior to commencement - dependent on timetable.
Once identified, these are assigned to various staff within our company, whose skills & knowledge are utilised to complete all necessary preparatory actions.
Each project is headed by a Project Manager, whose role begins with the start-up of the project and continues until the services provided meet the client's stated levels.
Communication & Supervision
We provide a comprehensive program providing a number of communication channels to deliver effective and timely communication between ourselves and the client. Clients have the convenience of open communication channels with all of our staff, with all requests being acted on within a reasonable time period.
Our office is contactable 24/7 for any consultations on cleaning related queries.
Performance reviews are conducted quarterly and building inspections are carried out monthly, or at the client's request. The next level of communication is the weekly / fortnightly / monthly visits by either our Area Manager or Managing Director [as agreed] with the client's representative. This is a formal \ review process where all inspections are completed and reviewed for client satisfaction.
Reporting - Internal & External
We have developed a reporting system that requires regular review of any comments or concerns that are addressed to us.
Customer Service and Continuous Improvement
We firmly believe that by maintaining a high level of professionalism in all areas of our business, we are better able to address any potential concerns swiftly and efficiently. As a result, we take continual improvements seriously and have developed and implemented several programs over the past few years.
We encourage a high degree of communication between our staff and management. We have found that this provides an atmosphere in which many issues are discussed, potential concerns identified and current issues quickly remedied.
We always welcome feedback from our clients. If you are dissatisfied with the service you receive from us, then we would like to hear about it. Your feedback helps us to continuously improve the services we deliver.