Inner

Methodology

Project Management and Execution

In contract cleaning, as in any service industry, the key to customer satisfaction is careful planning. Our service starts with the use of comprehensive implementation to ensure the smooth transition of the service provided by Centrepoint Cleaning. All new projects involve a high degree of planning by our management staff. We endeavour to identify all issues, responsibilities & risks prior to commencement - dependent on timetable.

Once identified, these are assigned to various staff within our company, whose skills & knowledge are utilised to complete all necessary preparatory actions.

Each project is headed by a Project Manager, whose role begins with the start-up of the project and continues until the services provided meet the client's stated levels.

Communication & Supervision

We provide a comprehensive program providing a number of communication channels to deliver effective and timely communication between ourselves and the client. Clients have the convenience of open communication channels with all of our staff, with all requests being acted on within a reasonable time period.

Our office is contactable 24/7 for any consultations on cleaning related queries.

Stakeholder feedback

Performance reviews are conducted quarterly and building inspections are carried out monthly, or at the client's request. The next level of communication is the weekly / fortnightly / monthly visits by either our Area Manager or Managing Director [as agreed] with the client's representative. This is a formal \ review process where all inspections are completed and reviewed for client satisfaction.

Reporting - Internal & External

We have developed a reporting system that requires regular review of any comments or concerns that are addressed to us.

Customer Service and Continuous Improvement

We firmly believe that by maintaining a high level of professionalism in all areas of our business, we are better able to address any potential concerns swiftly and efficiently. As a result, we take continual improvements seriously and have developed and implemented several programs over the past few years.

We encourage a high degree of communication between our staff and management. We have found that this provides an atmosphere in which many issues are discussed, potential concerns identified and current issues quickly remedied.

Feedback

We always welcome feedback from our clients. If you are dissatisfied with the service you receive from us, then we would like to hear about it. Your feedback helps us to continuously improve the services we deliver.

Testimonials

"At all times, the tasks have been completed without question. The integrity and honesty of the staff have been excellent. We have no hesitation in recommending Centrepoint for any work for which they are applying."

- Curtain & Co. Services

"Our cleaning contractor of ten years, and provides a service of excellence. Ensures a clean and hygienic workplace... quick to respond, and very constructive in advising us of potential problems in their area of expertise. I am pleased to recommend them for any cleaning contract."

- Mayne Health

"Customer focused and professional at all times. Have demonstrated their ability to effectively clean and maintain our facilities to a high standard, and respond immediately to additional requests. No job is too much for them. Staff are friendly, obliging and go the extra mile to ensure our satisfaction. Since the firm commenced cleaning our facilities, the presentation has improved greatly. I have no hesitation in recommending them."

- City of Darebin