|
Service
Delivery Methodology
Project
Management and Execution
All
new projects involve a high degree of planning by our management
staff.
We
endeavor to identify all issues, responsibilities & risks prior
to commencement - dependent on timetable.
Once identified, these are assigned to various staff within our
company, whose skills & knowledge are utilised to complete all
necessary preparatory actions.
Each
project is headed by a project manager, whose role continues with
the start up of the project & continues until the services provided
meet the client's stated levels. Our Area Managers or our
Managing Director, depending on strategic importance, then undertakes
this responsibility. All new projects involve a high degree
of planning by our management staff. We endeavour to identify
all issues, responsibilities & risks prior to commencement -
dependent on timetable.
Once
identified, these are assigned to various staff within our company,
whose skills & knowledge are utilised to complete all necessary
preparatory actions.
Communication
& Supervision
Centrepoint
Cleaning Pty. Ltd. provides a comprehensive program providing the
client with a number of communication channels to deliver effective
and timely communication between client & service provider.
Clients have the convenience of open communication channels with
all of our staff, with all requests being actioned within a reasonable
time period.
Centrepoint
is available 24 hours a day for consultation of
any cleaning service.
Onsite
communication during business hours
If
cleaners are required to perform their duties during business hours,
a leading supervisor is introduced as the client contact to discuss
client requests. The supervisor will ensure that all reasonable
requests are attended to as soon as possible. We also prefer
to have a single person per department or area to be the contact
person for a client so, that if any consultation is required, it
can be carried out as efficiently as possible.
Onsite
communication outside business hours
We
use a system of client communication books. These books are
placed at suitable site(s) for easy access by the client.
If a client has any comments or requests, they simply fill out their
specific concerns in the communication book. The cleaners
then review the book at the beginning of their shift and are under
instruction to carry out any reasonable request during that shift.
The Leading Supervisor also reviews the communication book and follows
up any requests exceeding the agreed perimeters. If cleaning
staff are unable to complete, any requested task, they inform the
Leading Hand/Cleaning Supervisor or Area Manager who will assist
in the prompt delivery of the request.
On
completion, the comments are signed off noting what actions have
been undertaken. These are verified by the Area Manager on
a weekly basis.
|
