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Client Protection Covenant

Centrepoint Cleaning has drawn a 'line in the sand' against rogue operators. Rogue operators put organisations at risk and undermine the industry by non-compliance to safety and governance standards. Rogue operators under-cut benchmark industry pricing by taking short-cuts that increase risk and reduce quality, hygiene, safety and ethical workplace practices. In most cases, inexperienced, transitory cleaners are used without client's knowledge and result in non-compliance of agreed contracts.

We will not compromise on:

Safety: All our staff are inducted, trained and supervised to minimise risk and protect our clients against accident and damage claims. All staff and contractors are insured - we protect our clients against workplace claims and risks.

Our Team: We prefer employees to contractors. However, occasionally, we do need to employ contractors who meet strict and non-negotiable conditions of operation.

Value: that is reinforced by five factors:

  1. Industry' Best Practice' OH&S and ISO 9001:2008 certified QA Standards
  2. Proof of Performance - commercial contracts renewed over the last 15+ years
  3. Streamlined Administration - we operate from our own commercial premises
  4. Supervision of all jobs
  5. Benchmark Pricing - we will match any price by ethical operators

This Covenant demonstrates our commitment to our Clients and the Industry, and is underpinned by 'best practice' that we have developed and successfully delivered to our clients since our establishment.

Testimonials

"At all times, the tasks have been completed without question. The integrity and honesty of the staff have been excellent. We have no hesitation in recommending Centrepoint for any work for which they are applying."

- Curtain & Co. Services

"Our cleaning contractor of ten years, and provides a service of excellence. Ensures a clean and hygienic workplace... quick to respond, and very constructive in advising us of potential problems in their area of expertise. I am pleased to recommend them for any cleaning contract."

- Mayne Health

"Customer focused and professional at all times. Have demonstrated their ability to effectively clean and maintain our facilities to a high standard, and respond immediately to additional requests. No job is too much for them. Staff are friendly, obliging and go the extra mile to ensure our satisfaction. Since the firm commenced cleaning our facilities, the presentation has improved greatly. I have no hesitation in recommending them."

- City of Darebin